Sensors

1. General Return Policy:

• Timeframe: You can return stock magnets for a refund within a specified period (e.g., 30 days) from the date of purchase or receipt.

• Condition: Magnets must be in new and resalable condition, with all original packaging and components. Damaged or used magnets may not be eligible for return.

• Authorization: You need to obtain a Return Merchandise Authorization (RMA) number before returning any products. 

2. Exclusions:

• Custom Orders: Custom-made or marked magnets are generally not eligible for return unless they fail to meet the original specifications.

• Damaged due to mishandling: Returns may not be accepted for magnets that have been damaged due to improper handling. 

3. Refunds:

• Method: Refunds are typically issued to the original payment method.

• Deductions: Shipping and handling charges are generally non-refundable.

• Restocking Fees: A restocking fee may apply, especially for items that are not in pristine condition or require reconditioning. 

4. Faulty or Damaged Products:

• Defective upon arrival: If you receive a faulty or damaged product due to a manufacturing defect, the supplier may offer a replacement or refund after inspection. 

5. Process:

• Contact Customer Service: Contact the supplier to request a return and obtain an RMA number.

• Securely Package: Package the magnets carefully to prevent damage during return shipping, preferably in the original packaging.

• Clearly Mark: Ensure the RMA number is clearly marked on the outside of the package. 

Basic Shipping Policy

• Processing Time: Orders are typically processed and shipped within 1-2 business days, excluding weekends and holidays.

• Shipping Methods: Various shipping options are available, including both domestic and international shipping. FedEx, UPS, and USPS are primarily used.

  • Domestic: Standard ground shipping (e.g., FedEx Ground) and expedited options like 2-Day or Next-Day delivery may be available.

  • International: Shipping for international customers is available using air freight for smaller items and ocean shipping for larger quantities.

• Shipping Costs: Shipping costs are determined by shipment weight, destination, and shipping method. Costs will be displayed during checkout.

• Shipping Magnets Safely: Special considerations are taken when shipping magnets to ensure their safe and secure transportation. This may include:

  • Packaging: Magnets are packaged carefully, often with alternating polarities to reduce the magnetic field.

  • Shielding: For powerful magnets, special shielding (like steel-lined boxes) may be used to minimize the magnetic field outside the package, especially for air shipments.

  • Air Shipment Restrictions: Magnets shipped by air must adhere to specific regulations (e.g., FAA and IATA) regarding magnetic field strength at certain distances.

  • Labeling: Packages containing magnets may require special labeling, such as "Magnetized Material," especially for air shipments or if the magnetic field strength exceeds certain limits.

• International Shipping:

  • Regulations: International shipments, particularly by air, are subject to regulations set by the International Air Transport Association (IATA).

  • Documentation: Proper documentation, including a shipper's declaration for dangerous goods, may be required for air shipments.

  • Prohibited Items: Certain magnets or magnetic materials may be prohibited from air transportation if their magnetic field strength is too high.

• Delivery Estimates: Estimated delivery times vary depending on the shipping method and destination.